Refunds and cancellations

If checkout fails, is abandoned, or Cashfree does not confirm payment, you are not charged for a live campaign. Failed or duplicate captures are reversed by the payment provider according to their timelines.

When payment is marked paid, the campaign is queued for placement. You may email ads@businessonbot.com to request cancellation. If media has not been bought, we refund the unused INR amount to the original payment method. If some or all inventory is already placed, we refund only the unused portion, if any.

We do not refund amounts already spent on live inventory, platform fees already incurred, or campaigns rejected by a destination platform for creative or policy reasons after you approved the brief. GST already remitted is handled as required by tax law.

Write to ads@businessonbot.com with the campaign name, the Cashfree order id from the payment confirmation page, and the reason. We aim to respond within five Indian business days.

If you dispute a charge with your bank, tell us first so we can match it to the order. Unjustified chargebacks may lead to account suspension.